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The European Commission yesterday published a
"blacklist" of 12 airlines including Aeroflot,
Emirates, Northwest Airlines (now a part of
Delta Air Lines), Olympic Airways, Turkish
Airlines and Royal Air Maroc that it said
failed to address concerns about misleading
customers on website ticket prices and breaching
EU regulations. EC officials said they are
alarmed by carriers disguising charges until the
end of the booking process, offering online
advertisements for very low fares to draw Web
traffic even if those fares are not actually
available and confusing consumers by posting
fares in various currencies. Several major
European network carriers including British
Airways and Air France KLM narrowly avoided
being put on the list after committing yesterday
morning to address the shortcomings, EU Consumer
Protection Commissioner Meglena Juneva said
during a press conference called to present the
results of the final report on an EU-wide
"enforcement investigation" of misleading
advertising and unfair practices regarding
online airline ticket sales.
Colgan Air attempted to push back against
allegations that the pilots of the Bombardier
DHC-8-Q400 that crashed Feb. 12 near Buffalo did
not get adequate rest prior to the flight
because of possible overscheduling, and the
US Senate announced it will hold hearings next
month to examine "stunning" issues raised by
National Transportation Safety Board hearings on
the accident. At the hearings this week, it was
revealed that First Officer Rebecca Shaw had
been up for nearly 36 hr. prior to taking the
right seat of the doomed aircraft after
commuting all night from her home in Seattle,
while Capt. Marvin Renslow had commuted to
Newark from Tampa on Feb. 9 to begin a two-day
trip on Feb. 10. According to NTSB, neither Shaw
nor Renslow had accommodations other than the
crew room at EWR. Renslow was off duty for 22
consecutive hours before the flight and Shaw had
been off for three days.
A proposed alliance between American Airlines
and British Airways would create a "monster
monopoly," British entrepreneur Richard Branson
said Thursday. Branson, whose Virgin Group
controls BA rival Virgin Atlantic, said in a
statement that an alliance between BA and
American would strangle airline competition on
routes between London's Heathrow Airport and the
United States. Virgin Atlantic has asked the US
Department of Transportation to reject the
proposed alliance, which would allow BA and
American Airlines to cooperate on schedules,
fares and cost-cutting.
Before it can approve the alliance, which
includes other airlines in the oneworld
alliance, the Obama administration will accept
public comment on the joint business
arrangement. The application seeks an exemption
from certain antitrust provisions. A final
decision is expected within six months. AMR
argues that there is no risk of a monopoly
because more than 40 airlines fly between Europe
and the United States. The company also said
travelers will have greater access to cheap
fares and smoother connections. The application,
the second attempt by American and British
Airways to expand their long-standing marketing
ties, was submitted last August. The previous
attempt failed in 2002 on questions over access
to Heathrow. BA is the dominant carrier at
Heathrow, where American also has a key
presence.
US Airways, others upgrade in-flight
entertainment. Those are the only movies
showing on most US Airways domestic flights this
season. Passengers heading East before New
Year's get the savvy young detective, those
heading West, a puffed-up Tim Allen. The Tempe
airline hopes to broaden the movie menu in the
not-too-distant future with a new fiber optic
in-flight entertainment system in development
with an undisclosed manufacturer. It plans to
test the touch screen seat-back system on one
plane as early as late spring. The goal is to
give US Airways an edge over its competitors in
the race for passenger loyalty, while also
boosting revenue. There will be a charge for the
new system, but prices haven't been decided. US
Airways' current movie and short-video lineup is
free for customers who bring their own headsets.
The airline also sells headsets for $5. Other
airlines aren't standing still, of course. Delta
Air Lines offers a new seat-back system on its
transcontinental flights, including Phoenix to
New York, that includes movies on demand, live
television and HBO programming. It has
aggressive plans to expand it to other routes.
For
more travel tech
Etihad Airways unveiled a new first class
cabin containing 12 individual suites with
sliding doors, changing room/wash basin and a
lie-flat, 80.5-in. seat with built-in massager.
It invested $70 million in the upgrade.
"Competition for premium customers remains
intense and during the last 12 months a number
of airlines have unveiled significant
enhancements to their first class cabins, with
others deciding to remove the cabin completely
from their aircraft," CEO James Hogan said. "A
downturn is exactly the time when an airline
needs to demonstrate its commitment to the very
highest standards of service excellence." The
first aircraft equipped with the new cabin will
be an A340-600 scheduled to enter service in
August. Full rollout is expected by the end of
2010.
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